UPON RECEIPT OF YOUR ORDER
-
Please inspect all packages carefully upon receipt
-
Please keep all packaging materials, including interior and exterior
containers.
WE MAY ACCEPT YOUR RETURNED PRODUCT WHEN IT IS DEFECTIVE
Defective merchandise may be replaced if returned within the warranty period as
mentioned above from the date of purchase. All returns must be accompanied with
a Return Merchandise Authorization number and must be packed with all
manufacturer documents, and complete with all accessories.
Important: we may not give cash refunds for your defective merchandise; we will
however provide you a replacement part if your return is checked and accepted.
All returns must have our Projector-Lamps.Net Product Model number and Serial
number label intact with your return. International customers are responsible
for any and all custom fees charged by their country, and shipping.
For products purchased from Projector-Lamps.Net Store Only, we may accept
your returned product when it is non-defective.
-
Non-Defective merchandise may be returned within the first 30 days from date of
shipment.
-
All non-defective merchandise returned within the first days of shipment will
be charged a restocking fee equal to 20% of the purchase price.
-
Original shipping, handling, and return postage charges will not be refunded.
-
If you refuse shipment of an order you placed, you will be charged a $15.00
"refused shipment fee". In addition, you will be charged all original
shipping, and return postage charges. Furthermore, you will be charged a
restocking fee of 20% of the purchase price.
Request for Return
Please summit a RMA Request
form to obtain an authorization number to return a Projector-Lamps.Net
product for warranty. You may also contat us by e-mail at
RMA@BATTERYTECH.COM if you have any questions. Be sure to have the
following information available when summiting your product:
-
Proof of purchase (i.e. sales receipt, invoice, packing slip, credit card
statement).* A copy is needed to be sent by e-mail or FAX.
-
Description of problem.
-
Product name, model number and serial number.
-
Where and when it was purchased.
-
Contact information: First and last name, phone/fax number, return ship to
address, and e-mail address. *(A proof of purchase is required for warranty
purposes).
-
Upon receiving your information, our service agent will issue you an RMA
number, along with shipping instructions, so that you may return your defective
item.
-
All returns must be accompanied with a Projector-Lamps.Net Return Merchandise
Authorization number and must be packed in the original or equivalent
packaging.
-
You may return package via any carrier. You are responsible for insuring the
returned package with the carrier you have selected against damage and loss.
You are also responsible for all return shipping fees.
-
RMA will expire after thirty days. You should contact
RMA@BATTERYTECH.COM for a new request.
IF YOUR PRODUCT IS BROKEN OR DAMAGED UPON ARRIVAL
-
Please inspect all packages carefully upon receipt.
-
Please keep all packaging materials, including interior and exterior
containers.
-
Notify Projector-Lamps.Net by sending e-mail to
RMA@BATTERYTECH.COM immediately upon receipt of broken or damaged
goods.
-
Please do not return damaged merchandise. The shipper may request to see the
condition of the package as it arrived at the delivery site.
Disclaimer:
No other express warranty is given and no affirmation of Projector-Lamps.Net,
by word or by action, will constitute a warranty. Projector-Lamps.Net disclaims
any implied warranties of merchantability or fitness for a particular purpose.
*Projector-Lamps.Net's Warranty is limited only to the repair and the
replacement of parts and the necessary labor and services required to repair
the product and damaged device. In no event shall Projector-Lamps.Net be
liable for incidental consequential, special or indirect damage, including lost
business profits, or lost data in your device *
This warranty is void if damaged was cause by accidents, abuse, or have been
subjected to neglect, or by modification, alteration or misuse of
Projector-Lamps.Net's products, or by repair performed by anyone other that
Projector-Lamps.Net's representatives, or if Projector-Lamps.Net's product
serial number has been removed or defaced.
All Packages received without the correct or proper RMA numbers clearly marked
on them will be refused and returned to the original sender. NO EXCEPTIONS!
*The disclaimer of the implied warranties of merchantability or fitness for a
particular purpose is not applicable to California. Some states do not allow
the exclusions of incidental or consequential damages, so the above exclusion
may not apply to you. You may have other rights that vary from state to state.
What is the Magnuson Moss Warranty Act?
The Federal Trade Commission Magnuson-Moss Act protects consumers. This act
passed in 1975 states tie-in sales provisions are NOT allowed in consumer
warranties. Manufacturers cannot require consumers to purchase items or
services in order to keep their warranty valid.
Essentially, the act states that a warrantor cannot require the consumer of
their product to buy an additional product or service to be used with the
original product in order to maintain the original product warranty.
Nether can the manufacturer state that the system warranty is void if other
"brands" of peripherals are used.
To read details or better understand the Magnuson Moss Warranty Act rules
please visit the Federal Trade Commission's website at:
http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm#Magnuson-Moss